Exchanges and Returns

Discover EXCHANGE FÁCIL!

Following the rules of the Consumer Protection Code, when making an online purchase, the consumer has up to seven calendar days to decide whether to cancel the order. The deadline is counted from the delivery of the product. awora offers the first free exchange or return, that is, without logistical costs for the consumer. From the second exchange or return onwards, shipping to awora is the customer's responsibility and must be carried out within 7 days of receipt of the purchase. Personalized products cannot be exchanged or returned, except in the case of manufacturing defects.
Exchanges in Londrina and the region: please send an email to contato@awora.com.br

RECOMMENDATIONS FOR MAKING AN EXCHANGE OR RETURN
The product must be exchanged or returned in its original packaging, accompanied by all accessories, labels and tags. The credit release process for exchange or refund of amounts due to cancellation of the purchase will only begin after receiving the product at our distribution center and checking its conditions.
To initiate an exchange or return, you must follow the intuitive Troca Fácil pages, a method in which you have the autonomy to request service and receive follow-up via email throughout the process.

The process is simple, but here are some tips to avoid mistakes!
1. Use the same invoice and attach it to the outside of the package. If you no longer have the order invoice on hand, you can fill out a declaration of contents at the Post Office.
2. Don't forget to take the Posting Authorization Code to the Post Office.
3. Avoid being charged for a new package. Take advantage and use the same packaging in which we send the products to you! If you no longer have it, put it in a manila envelope. Do not use very large boxes.
4. The product must come with the original packaging, ok?
5. Be careful with the Authorization Code Expiration Date! After the stipulated deadline, the Correios system does not authorize posting!
6. As soon as you post, please keep the postal receipt. Do not discard this role. The tracking code for the item sent is printed on it. This way you can follow the route of your return 😊

*Personalized products cannot be exchanged or returned.
*The customer will receive a reverse logistics code to send the product back, free of charge. It is valid for 7 calendar days and can be used at any Post Office.
*Parts returned after the indicated deadlines will be sent back to the sender without prior consultation.
*The exchange voucher refers to the amount paid for the product(s).

MANUFACTURING DEFECT
The manufacturing defect usually becomes evident upon first use/contact. Therefore, it is essential that the customer contacts us requesting an exchange of the item as soon as the inconvenience is discovered.

VALUE REFUND
The refund of the return value is always made in the same payment method as the order.
→ Credit card: full or partial refund/cancellation of the transaction will be made with the credit card administrator. The refund may occur on up to two subsequent invoices. Installment purchases will be refunded in installments.
→ Bank slip: credit to the customer’s current account. Refunds may occur within 7 working days, counting from the date of response to the analysis of the returned product.
→ Bank Transfer or PIX: credit to the customer’s current account. Refunds may occur within 7 working days, counting from the date of response to the analysis of the returned product.

WARRANTY INFORMATION
Here you will find more information about the care of the parts and the warranty offered by awora .
Still needs help? Talk to us! Our service email is: contato@awora.com.br